Terms and Conditions
Last updated: November 1, 2023
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the https://spectrumhearing.co.uk website (the "Website") and the microsuction ear wax removal services (the "Service") operated by Spectrum Hearing Ltd ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
1. Services
Spectrum Hearing provides mobile microsuction ear wax removal services performed by a qualified and HCPC registered audiologist. We aim to provide this service in a safe, professional, and comfortable manner at your home address within our specified service area.
Before any procedure, an assessment of your ears will be conducted. If, in the professional judgment of our audiologist, the procedure is not suitable or safe for you, or if no wax is found, we reserve the right not to proceed. In such cases, a consultation fee may still apply (see section 4).
2. Appointments and Cancellations
When booking an appointment, you agree to provide accurate and complete information, including your name, contact details, and address for the home visit.
We require at least [e.g., 24 hours] notice if you wish to cancel or reschedule your appointment. Cancellations made with less than [e.g., 24 hours] notice, or if our audiologist is unable to gain access to your property at the agreed time, may be subject to a cancellation fee or the full service fee. We will endeavor to provide you with as much notice as possible if we need to reschedule your appointment due to unforeseen circumstances.
Our ability to perform the service is subject to safe access to your property and a suitable environment for the procedure (e.g., adequate lighting, space, and a power source if required).
3. Suitability for Treatment
It is your responsibility to disclose any relevant medical conditions, ear history, or allergies to our audiologist during the consultation prior to the procedure. This includes, but is not limited to, previous ear surgery, perforations, infections, or current use of blood-thinning medication.
While microsuction is generally a safe procedure, all medical procedures carry some inherent risk. Our audiologist will discuss potential risks or side effects with you if applicable. Following pre-appointment advice (e.g., use of olive oil drops) can help minimise discomfort and ensure a smooth procedure.
4. Pricing and Payment
Our current pricing for the home visit microsuction ear wax removal service is published on our Website on the Pricing section ([link to #pricing section on main page]). This fee includes the consultation, assessment of both ears, and microsuction wax removal for one or both ears if required and deemed appropriate.
If, upon assessment, no significant ear wax is found that requires removal, or if the procedure cannot be safely performed for clinical reasons, a consultation fee of £[e.g., 40] will apply to cover the cost of the home visit and the professional assessment. This will be communicated to you before any decision not to proceed with removal.
Payment is due at the time of service. We accept [List accepted payment methods, e.g., cash, card payments].
All prices are in GBP and are subject to change without prior notice, though booked appointments will be honored at the price agreed at the time of booking.
5. Intellectual Property
The Service and its original content (excluding content provided by users), features, and functionality are and will remain the exclusive property of Spectrum Hearing Ltd and its licensors. The Service is protected by copyright, trademark, and other laws of both the United Kingdom and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Spectrum Hearing Ltd.
6. Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Spectrum Hearing Ltd.
Spectrum Hearing Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Spectrum Hearing Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
7. Limitation Of Liability
In no event shall Spectrum Hearing Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Our liability for any service provided is limited to the cost of that service.
8. Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Spectrum Hearing Ltd its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Information provided on this website is for general informational purposes only and does not constitute medical advice. Always seek the advice of your GP or other qualified health provider with any questions you may have regarding a medical condition.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
10. Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least [e.g., 30] days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
11. Contact Us
If you have any questions about these Terms, please contact us:
- By email: [email protected]
- By phone number: +447535787913
- By visiting this page on our website: https://spectrumhearing.co.uk#contact